Refund policy

RETURN & REFUND POLICY

At SAVIUM, we carefully inspect and pack every order before dispatch. Since our products are fragrances and personal-use cosmetic products, we do not accept returns or exchanges for change of mind, fragrance preference, incorrect selection, or any other reason unrelated to product damage.

DAMAGED PRODUCTS

If your product arrives damaged, you must report the damage to us on the same day of delivery.

To request a replacement, please:

1. Take clear photographs of the outer package and the damaged product immediately after delivery.
2. Record a continuous unboxing video showing the package, shipping label, and the product inside. This helps us verify damage during transit.
3. Contact SAVIUM on the same day of delivery with your order number and the required photographs/video.
4. Keep the original packaging and damaged product until we confirm the resolution.

After verification, if the damage is confirmed to have occurred during transit or delivery, we will provide a replacement of the damaged product.

REPLACEMENT

Approved damaged products will be replaced with the same product and variant originally ordered, subject to availability.

We do not provide cash refunds for damaged products where a replacement is available.

If the same product is unavailable, SAVIUM may contact you regarding an appropriate alternative or refund option.

NON-RETURNABLE CONDITIONS

Products cannot be returned or exchanged for:

• Change of mind
• Fragrance preference or dislike
• Incorrect product selection by the customer
• Products that have been opened, used, sprayed, or tampered with
• Damage reported after the day of delivery
• Damage caused after delivery by the customer
• Normal variations in fragrance performance, colour, or packaging
• Products without sufficient evidence of damage

WRONG OR MISSING PRODUCT

If you receive a product different from what you ordered, or an item is missing from your order, contact SAVIUM on the same day of delivery with your order number and clear photographs/videos of the package and its contents. We will investigate and, where the issue is confirmed, arrange an appropriate replacement or resolution.

CANCELLATION

Orders may be cancelled only before they are dispatched, subject to our ability to process the cancellation. Once an order has been dispatched, cancellation may no longer be possible.

CONTACT

For damaged, incorrect, or missing products, please contact us on the same day of delivery and provide your order number along with the required evidence.

SAVIUM reserves the right to verify all damage, shortage, or incorrect-item claims before approving a replacement or other resolution.